Zain Khalil Khan
Cybersecurity & Computer Science Student | IT Support Specialist | Student Ambassador
Building secure, innovative solutions at the intersection of cybersecurity and software development. Passionate about creating robust systems that protect users while delivering exceptional experiences.
Education
DePaul University
Bachelor of Science in Cybersecurity
Computer Science Minor | Dean's List | Graduation: June 2027
Coursework: Data Structures and Algorithm, Data Analysis, Applied Computing
Work Experience
Premier Early Childhood Education Partners
IT Intern
Jan 2026 - Current
- -Provided nationwide Tier 1 IT support by resolving PC, software, and O365 issues, managing hardware deployment and iPad setup
- -Delivered efficient, high quality customer service in a fast paced corporate environment
DePaul University
Chicago, IL
Technology Support Specialist
Jan 2026 - Current
- -Provided on-site IT and A/V support for classes, presentations, and events by troubleshooting Windows/macOS systems, audiovisual equipment, and conferencing tools
- -Assisted users with Microsoft Office, Teams, Zoom, and Adobe Suite, supporting audio/video workflows
- -Maintained documentation and equipment inventory
IS Tier 2 Student Service Tech
Apr 2024 - Dec 2025
- -Provided technical support for faculty and staff, troubleshooting hardware and software issues on Windows and macOS systems
- -Managed and resolved service tickets using ServiceNow
- -Collaborated with cross-functional teams to resolve technical issues, ensuring minimal downtime
Genius Squad Tech
Mar 2025 - Sept 2025
- -Delivered front-line technical support to students, faculty, and staff across DePaul campuses
- -Diagnosed and resolved hardware, software, and connectivity issues including malware removal, OS installations, and network configuration
COL Technician
Mar 2024 - May 2024
- -Supported technology in COL-enabled classrooms
- -Managed AV equipment, performed system diagnostics, and assisted faculty with in-class technology
Help Desk Associate
Sept 2024 - Dec 2024
- -Delivered technical support for students, staff, and faculty
- -Provided excellent customer service while maintaining system security
KAK Law Associates
Information Services Intern
Jul 2021 - Aug 2023
- -Streamlined data management and maintained IT operations, resolving technical issues and organizing legal documents for easy access
- -Supported legal cases with research and provided client services, handling inquiries, scheduling, and ensuring a professional environment
Leadership & Volunteer
DePaul CDM Undergraduate Ambassador
College of Computing and Digital Media
DePaul CDM Grader
College of Computing and Digital Media
Student Council Leadership
Head Boy, Society President, Prefect, Sports Captain; managed 300+ students
Executive Council Head - Chiraagh
Led discussions on global issues and organized student campaigns and events
Media Head - SPES NGO
Managed media outreach and content creation for humanitarian efforts
Social Media Manager
Pakistan Ju-Jitsu Federation - Managed online content; boosted engagement through visual storytelling